Job Title: Technical Maintenance Controller - Coventry
Hours: 37.5 hours per week
Monday to Friday shifts to cover between 07.00am and 17.00pm
Reward Package
* 25 days annual leave (plus bank holidays)
* Pension Scheme
* PerkBox - access to their free wellbeing hub, hundreds of discounts on retail, travel and dining, points earning scheme and recognition program.
* Life Assurance
* Value Share Bonus scheme
* Employee Assistance Program
* Training & Development Opportunities. Study reimbursement.
* Free Parking
* Service Awards
* Discretionary Company sick pay scheme
* Staff referral scheme
* Casual dress Fridays
* Free eye tests and discounts on eyewear for Visual Display purposes.
Company
Why Join Us? At Fraikin Ltd, we believe that our people are our greatest asset. When you join our team, you're not just signing up for a job – you're becoming part of a community that values collaboration, diversity, and continuous learning.
We offer:
* Exciting opportunities for career advancement
* A collaborative and inclusive work culture
* Access to training and development programs
* Competitive compensation and benefits packages
At Fraikin we have a clear daily mission: We enable the mobility of goods and people through our services of fleet management to deliver a better day.
Our mission is important because it helps us to understand why we are here and why our daily work is so important. Our customers are more than the company names on the side of our vehicles, they are the drivers who drive them, the schedulers who schedule them, the loaders who load them, and the end customers who need the goods being transported or the people who need the vehicle to take them to their destination. Our job is to make sure that we keep the vehicles moving to get to their destinations safely, efficiently, and on time.
Fraikin brought its fleet expertise to the UK in 1978, and today we are one of the country’s largest providers of commercial vehicle contract hire, fleet management and rental. We offer customers a skills base and proven financial stability which we believe is second to none. This allows us to react to even the largest of new business opportunities in a sole supplier role, and with a customer renewal rate which is the envy of our competitors.
Role
We are currently recruiting for a Technical Maintenance Controller to join our team based at our Head Office in Coventry. The main purpose of the role will be to support the team and to communicate with both Customer and Supplier teams to ensure that vehicle downtime for all scheduled and unscheduled maintenance is managed on a best cost/quality basis. To ensure that such incidents are expedited in the fastest manner possible and the vehicle is returned to service without undue delay, in line with legal requirements and agreed KPI’s. Building relationships with suppliers and processing authorisation requests daily.
The successful candidate will be responsible for:
* Delivery of cost and service effective maintenance solutions to satisfy customer needs within Fraikin maintenance budgets and agreed customer service KPIs.
* Ensure cost effective maintenance solutions are met on every occasion by checking history and warranty. Challenge all work to ensure that all maintenance is carried out to cost and quality standards.
* Monitoring and reporting on customer VOR’s in order to proactively manage and minimise the downtime of customer assets.
* To check contracts for vehicles and their specific collection/delivery and substitute allocation costs and entitlements.
* When a recharge is identified gain all necessary evidence and reports to allow the Coordinators to liaise with customer to obtain order numbers.
* To challenge all costs in line with Supplier Repairing Dealer (RDAs) agreements.
* Monitoring and controlling VOCs and ensure maintenance spend is kept within set budgets.
* To assist where necessary Coordinators within the Fraikin Service Centre.
* To ensure that when authorising repairs the history on the vehicle is checked thoroughly for any parts warranty/warranty/rework, recharge or policy entitlement that can be claimed.
* Where necessary source new and used parts to assist repairers and elevate down time.
* To identify and resolve any issues with appropriate suppliers in line with Guidelines set out within the RDA.
* Identify issues with suppliers and resolve whilst maintaining and building an effective relationship.
* Liaise with the appropriate Regional Engineering Manager where satisfactory resolutions cannot be met.
* Control of maintenance trends such as warranty, policy and component failure.
* To obtain any necessary credits from supplier/manufacture failures that have been identified.
* To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.
* When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.
Requirements
* Time served as an HGV/LGV Technician and/or Workshop Controller with an extensive knowledge of maintenance standards for LGV and HGV vehicles or NVQ Level 3 or BTec equivalent in Light and/or Heavy goods vehicle maintenance.
* Previous experience (or similar) within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/contract hire/fleet management vehicles with third party suppliers.
* Knowledge of repair times and parts cost. Proven track record of cost management within a similar environment.
* Negotiating and communication skills at all levels.
* IT literate and able to produce reports within tableau or excel where required to monitor performance.
* Will work best on their own initiative and take pride in ensuring that work is seen through to completion.
* To be flexible in attitude in providing solutions to problems.
* Ability to interact confidently and build credibility with customers and suppliers.
* Knowledge of Audatex and Body Shop repair processes would be preferred but not essential.
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