Job Title: Member Experience Co-ordinator Location: Remote but based in / near London Employment Type: Full-time, however, we might also consider a part-time arrangement. It’s a regular 35-hour week, but you can decide your own schedule as long as it’s been agreed with the team and you’re there for core meetings and events. Some of our events take place outside of regular working hours (e.g. 7pm-9pm) so we will need flexibility on your side. Salary: £30,000-£35,000 per year. At the higher end of the range, we’d expect that you have some prior experience in a similar role. Other / Benefits Flexible holidays - 25 holiday days L&D budget: £500 per year Pension If you don’t have any relevant experience, but are interested in what we’re building, fit our description above and are hungry to learn, we’d love to speak with you. We all need to start somewhere About Us Operations Nation is creating a digital ecosystem designed to showcase the people, systems, and processes that power our businesses and make the world go round. We’re Here For Existing startup/scaleup operations managers who are seeking more resources to be the best ops leaders they can be Experienced operations leaders who are happy to share their expertise and knowledge Those who are aspiring to be operations managers/leaders, but aren't sure how Everybody else who don't yet know they would make great operations professionals Our mission is to create and curate a community-powered knowledge base filled with ops-specific content, tools, resources, and workshops to help operations professionals not only survive but thrive, at every stage of their ops career. Our vision is a world where operational best practices are just as readily accessible as any other business information, where operations is just as respected a discipline as strategy, and where young people are as likely to aspire to become COOs and operational leaders as CEOs Our Community Our community consists of over 1,300 community members from over 30 countries in every continent except Antarctica, but about 80% are based in the UK/continental Europe. The majority of members work for startups from 10-200 employees, generally pre-Series A up to Series C. We learn from each other by discussing challenges and sharing stories, experiences, and advice. Most importantly, we help each other be more effective and grow in our roles. The ON Community is space where operations leaders share experience and advice, ask/answer questions, grow professionally and expand their network online and offline. We’re looking for you if you’re… Organised and enjoy building and maintaining systems and processes. We’re after a true operations person here Great with people. You love connecting with others, can build rapport quickly, and active listening is one of your core skills. You’ll need to learn to be comfortable communicating with people at different levels of seniority, across disciplines that might not be readily familiar to you. Tech-savvy and fast learner. We use many no-code tools such as Luma, Notion, Super, Canva, Airtable, ClickUp, Zapier; and whilst your knowledge of them isn’t a requirement, we will expect you to pick up new tech quickly and with minimal guidance. Proactive and resourceful. You’re ready to roll up your sleeves and get things done, figuring out how as you go. We’re a startup and often need all hands on deck. Responsible and honest. You manage your time and multiple responsibilities effectively and meet the deadlines you set for yourself. You pick things up quickly, know how to take criticism, and respond well to feedback. Desired Skills And Experience Event planning, community management, or operations, preferably in a similar role. Transferable experience related to managing a community or educational programme. Exceptional organisational and project management skills, with the ability to handle multiple priorities and deadlines. Strong interpersonal and communication skills, with a knack for building relationships and fostering engagement. Proficiency with tools and platforms for event management and community engagement. Experience working in a small and dynamic team where you’ve worn many hats. Attention to detail in tracking and reporting expenses and KPIs. Creative problem-solver who thrives in a fast-paced, collaborative environment. Find joy in data and the value it provides in decision making and strengthening experience. Preferred Skills & Experience Experience working with global or professional communities. Great communication and interpersonal skills both online and offline; you’re energised by people, events and group interactions. The Role We are seeking a highly organised, proactive, and community-focused individual to join our team as a Members Experience Co-ordinator. In this dynamic role, you will play a critical part in building and engaging our global membership, planning and executing impactful events, and ensuring smooth operational processes that support our initiatives. This position is ideal for someone who thrives at the intersection of event planning, community building, and operational excellence. Key Responsibilities Member Engagement: Act as the primary point of contact for Operations Nation members, fostering a welcoming and inclusive environment. Onboard new members, coordinate mentor matching, and foster a thriving, supportive community. Develop and implement strategies to increase member participation and engagement across events and other activities. Monitor and respond to member inquiries, ensuring timely and thoughtful communication. Collaborate with the marketing team to create engaging content that promotes member involvement and highlights member achievements. Events Management Work with the Head of Learning and membership team to plan, organise, and execute in-person and virtual events that engage and inspire Operations Nation members and potential members (e.g., workshops, webinars, learning roundtables and networking events). Host events such as member roundtables and other member-driven initiatives. Collaborate with internal teams and external partners to ensure all aspects of events are executed seamlessly, including logistics, content development, and promotion. Develop feedback processes to measure success and continuously improve future events. Learning Administrative Support Work with the Head of Learning and Visibility Manager to keep content and resources up to date in relevant areas. Support the Head of Learning with administrative tasks related to the COO course and potential other training opportunities. Strategic Development And Operational Excellence Support in long-term strategies and data-driven commercial metrics for Operations Nation’s membership initiatives to align with the organisation’s growth. Develop and optimise systems and processes that enhance the efficiency of community management and event planning. Manage tools and platforms used for event registration, communication, and community engagement (e.g., Zoom, Eventbrite, Slack). Maintain organised documentation of processes, membership and engagement data. Coordinate with internal stakeholders to align events and membership initiatives with Operations Nation’s broader goals. Potential future career path(s) Within ON You will be an extremely key team member within ON working on the core community and collaborating with partnerships and learning teams to get a broad functional experience. We see this role could develop longer-term into a future independent leader of the community, perhaps building out a small team as the company grows. You could also grow into some of the other team’s work if you find that you enjoy working with commercial partnerships, learning or facilitation and want to progress your career in a more specific direction. Outside Of ON This role would be a great fit for someone who sees themself as a future Community Manager/Head of Community in a growing organisation. After a couple of years of this role you will have the operations, community management and events knowledge to be able to grow and scale a paid membership for a core product or service. Application Process We’re back from 6th January 2025. We’ll review it and get back to you within the next 5 working days to let you know if we think you’re a good fit to move to the next stage. We’ll then ask you to complete a timed task for us. It will take up to 45 minutes of your time. If you have successfully completed the task and your answers are what we’re looking for, we’ll arrange a formal interview with Bre (Head of Learning) and Amanda (Community Builder). For those successful there will be one final round of interviews with our founder and CEO, Ausrine. We will aim to complete the above process within 1-2 weeks (also depending on your schedule). We’re looking to complete hiring for this role by early February. Equal Opportunity Employer Statement At Operations Nation, we celebrate diversity and are committed to creating an inclusive environment for all employees and community members. We encourage candidates of all backgrounds and experiences to apply.