Kirklees Homes and Neighbourhoods manages approximately 22,000 homes. But we’re not just about providing social housing homes, our 800 brilliant staff also provide a range of services to support our tenants. Can you help us achieve our aim to improve the lives of Kirklees residents? Do you share our belief that providing a good home and a place tenants can call their own is key? If so, we may have the job for you……… We’re seeking professional, enthusiastic, hard-working, Income Officers with a ‘can do’ attitude to support the delivery of a customer centric service. Excellent people skills are essential for this role, as is a passion to support tenants sustain their tenancies. You will strive to support tenants faced with financial hardship, providing support and advice. You will work with a range of colleagues within Homes & Neighbourhoods, as well as other stakeholders. You must be organised, possess the skills to manage a computerised rent accounting system, and have the ability to manage and prioritise workloads with competing demands. You must be flexible and possess the problem -solving skills needed to deal with issues at pace and with accuracy. If you feel you have the skill’s we’re looking for please read the ‘Essential Requirements’ of the role. You must demonstrate how you meet these requirements in your application form The Job The Income Management Officer will be responsible for delivery of customer focused support to aid in the collection of current rent charges, former tenant arrears, and other miscellaneous debts. The duties will include managing and monitoring the rent accounts on a patch of properties ensuring that all rent accounts are monitored regularly, and appropriate arrears recovery action is taken in line with policies, procedures, legislation and best practice. The post holder will provide advice to Kirklees tenants experiencing financial difficulties. Identifying and discussing appropriate debt solutions to enable the tenant to make informed choices and maximising income wherever possible. You will maintain clear and up to date information on databases and work with Kirklees Revenue & Benefits Teams, and the Department of Work and Pensions to encourage payment of claims and resolution of any identified issues. In addition to joining a great team, you will receive the following: A competitive salary of between£33,366 - £36,124 (pro-rata for part-time) Entry into the Local Government Pension Scheme, including Life Assurance. Generous holiday entitlement of 28.5 days annual leave, increasing to 33.5 days with five years continuous service, plus bank holidays. Flexible working Access to a range of well-being support initiatives including but not limited to: an Employee Assistance programme, Healthy Eating Active Lifestyle assessments and Cycle to Work programme BENEFITS Our employees are at the very heart of the services we provide to the community, to help us achieve our ambitions, we want the best possible team. In return, we will make sure you are rewarded with a great range of staff benefits to support you in and out of work. Jill Beaumont is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information. To apply please click the Apply Now link below.