Customer Service Administrator - 12 month contract
Near Paddock Wood
* £24,000 - £25,000 salary
* 8am - 5pm | 1 hour for lunch
* Full training and induction
* 22 days holiday + bank holidays
* Due to the nature of the role being highly collaborative and the need for regular communication with the team, this role is 100% office based.
* Medicash & Pension schemes
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We have an exciting opportunity for a Customer Service Administrator to join a dynamic and growing distribution company based near Paddock Wood.
As the Customer Service Administrator, you will be an integral part of their team, responsible for delivering exceptional customer support. If you have a passion for customer satisfaction and enjoy problem-solving, this could be the perfect role for you!
The role consists of:
* Handle incoming customer inquiries via phone, email and on occasion in person
* Provide accurate and timely information to customers regarding products, orders, and deliveries
* Resolve customer complaints effectively and efficiently
* Maintain customer records and update the CRM system
* Collaborate with other departments to ensure a seamless customer experience
* Contribute to continuous improvement initiatives to enhance customer service processes
Is this you?
* Previous experience in a customer service role
* Excellent communication and interpersonal skills
* Strong problem-solving abilities
* Proficient in using PCs and software packages
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously
* Attention to detail and strong organisational skills
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, then we want to hear from you! Join our client's team and be part of their commitment to excellence and customer satisfaction.
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