This role is perfect for someone eager to learn in a dynamic environment, with opportunities to develop multiple skills and gain exposure across various business units.
* Responsibilities
* Taking customer calls and managing enquiries
* Handling customer queries and providing solutions
* Managing and responding to customer emails
* Using a case management system to track and resolve issues
* Providing support to the customer service team with administrative tasks
* Assisting with the preparation of customer service reports
* What We Offer
* Customer Service Level 3 Qualification
* On-site learning in partnership with a local training provider
* A long-term career within a dynamic and growing company
* Stability as an essential service to healthcare
* Benefits such as private medical cover, referral programmes, and discounts
* Requirements
* Previous experience using IT systems
* Effective communication skills
* Ability to work collaboratively
* Maths and English grade 4 or above
Daniels Health & Sharpsmart is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to certain characteristics. We conform to the spirit as well as to the letter of all applicable laws and regulations.