Permanent - Full TimeWe are looking to recruit a Resident Liaison Officer, to join our Decarbonisation team, based from our St Albans office, AL3 6PH.
About the RoleWorking to deliver the best quality service, you'll be responsible for first-class liaison and administrative support to our project team, liaising with a wide and diverse customer base, in a professional and efficient manner. Swiftly resolving and advising residents, you will log all complaints received in accordance with our policy and procedures, ensuring agreed targets are delivered within your service area.
About YouCandidates will have excellent customer service experience, ideally within a social housing environment, working as a Liaison Officer, coupled with the ability to establish and maintain effective customer relationships. Well-organised, you'll have excellent verbal and written communication skills with the aptitude to communicate at all levels and will be IT literate.
Benefits
Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday & Bank Hols
Enhanced Pension Plan
Private Medical Insurance (Including 24hr GP)
Life Assurance
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional SubscriptionAbout Us
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