General Manager
Sunbury-on-Thames
£60,000-65,000 DOE + Car
Are you a dynamic, results-driven leader with a strong background in contract distribution? We're looking for an experienced General Manager to join our client, overseeing 5-6 large contracts generating approximately £4.5 million per year. If you have a passion for operational excellence, customer engagement, and people management, this is the role for you.
About the RoleAs the General Manager, you'll take full ownership of our contract distribution operations. This multifaceted role will require you to lead in HR, finance, operations, and people management. You'll be responsible for delivering outstanding customer service, managing commercials, and driving contract performance to maximise revenue and growth. Additionally, you will directly manage 3 Operations Managers who oversee a team of 100+ drivers, ensuring smooth and efficient operations across all contracts.
Key Responsibilities:
1. Contract Management: Oversee and manage 5-6 large contracts, ensuring delivery of KPIs, maintaining excellent customer relationships, and driving contract performance to maximise revenue streams.
2. Customer Service: Act as the primary point of contact for key clients, managing expectations and ensuring customer satisfaction. You'll regularly meet with clients to understand their needs and iden...