Management and Planning Contribution: Contribute to the practice development by staying informed on current primary care affairs and identifying potential threats and opportunities. Impact: This ensures proactive decision-making and allows the practice to swiftly respond to primary cares changes, mitigating risks and capitalising on opportunities. Contribution: Shape the practices direction by setting objectives and generating ideas for growth. Impact: This contributes to long-term sustainability and growth, helping the practice evolve in line with market needs and patient expectations. Contribution: Drive team performance by monitoring and evaluating outcomes against objectives. Impact: Continuous performance evaluation ensures alignment with goals, fostering a high-performing team and smooth operational flow. Contribution: Enhance communication and collaboration within the practice and with external agencies. Outcome: Strong internal and external communication leads to improved service delivery, partnerships, and overall team cohesion. Contribution: Contribute to service quality improvements by collaborating with senior management. Outcome: Enhancing service quality elevates patient care standards and improves overall patient satisfaction. Contribution: Escalate critical issues to senior leadership when necessary. Outcome: Timely issue escalation ensures quick resolution of problems and maintains operational integrity. Patient Care Contribution: Align service development with local and national guidelines, ensuring compliance. Impact: This ensures that patient care meets all regulatory requirements, enhancing patient trust and satisfaction. Contribution: Collaborate with CQC registered managers to meet CQC standards. Outcome: Meeting these requirements ensures regulatory compliance and builds the reputation of the practice for high-quality care. Contribution: Oversee patient registration, ensuring efficient processes. Impact: Effective patient registration and management improve service access and patient retention, contributing to practice growth. Contribution: Manage rotas and staff schedules, ensuring seamless service coverage. Impact: Efficient scheduling minimises disruptions and ensures consistent patient care delivery. Contribution: Proactively manage patient complaints and risks. Outcome: Swift complaint resolution and risk mitigation lead to improved patient relationships and reduced legal exposure. Contribution: Maintain positive landlord relationships to ensure service levels are upheld. Impact: A strong relationship with the landlord ensures a well-maintained environment, supporting a positive patient experience. Financial Management Contribution: Manage practice accounts and collaborate with the PML finance team for efficient financial operations. Outcome: Effective monetary management ensures profitability, sustainable growth, and cost control, enabling reinvestment in patient services. Contribution: Maximise practice income through efficient processes and resource allocation. Impact: Increased income enables practice reinvestment in staff, facilities, and services, leading to higher patient satisfaction and care quality. Contribution: With the support from PML Finance Team, monitor cash flow, forecasts, and budgets, providing regular financial updates. Outcome: Accurate forecasting and budgeting support sound financial planning, reducing the risk of financial shortfalls and ensuring stability. Human Resources & Professional Development Contribution: In collaboration with PMLs HR department, Support staff recruitment, retention, and skill development. Impact: Strong talent management ensures the practice maintains a capable, motivated workforce, resulting in high service levels. Contribution: Collaborate with PMLs P&C to ensure compliance with employment laws and effective team deployment. Outcome: Adherence to employment laws fosters a healthy work environment and minimises legal risks. Contribution: Facilitate staff training, development, and appraisal systems. Impact: Ongoing professional development leads to a skilled and adaptable workforce, enhancing service delivery and patient care. Contribution: Mentor and support team members individually and collectively. Outcome: Staff mentorship strengthens team dynamics, boosts morale, and fosters a culture of continuous improvement. Information Management and Technology Contribution: Ensure compliance with information governance standards and annual staff IG training. Impact: Effective information governance safeguards patient data, ensures compliance with legal standards, and enhances trust. Contribution: Lead IT implementation and modernisation initiatives. Outcome: Up-to-date IT systems improve operational efficiency, streamline workflows, and enhance patient care quality. Contribution: Oversee and evaluate staff IT training and set data collection standards. Impact: Well-trained staff and clear data standards result in accurate reporting, optimised IT use, and improved practice performance. Contribution: Maintain the practices website and public-facing information channels. Outcome: Up-to-date, user-friendly information resources enhance patient engagement and communication. Health & Safety Contribution: Uphold health and safety standards, managing occupational risks. Impact: A safe work environment minimises risk to staff and patients, ensuring compliance and fostering trust in the practice. Contribution: Stay updated on health and safety practices through regular training. Outcome: Ongoing training ensures the team are equipped to manage health and safety risks, maintaining a secure environment for all.