Our client is seeking a Porter team leader to join them, initially until 31.01.2025Key Responsibilities/Accountabilities * Deal effectively and safely with all service requests and incidents within their range of competence, training and experience as required and by out of hours response where necessary. * Ensure that the daily weekly and periodic cleaning tasks are carried out to a high standard and meet the contracted standards detailed in the KPI’s/ SLA’s * Ensure that the individual planned and reactive service activities are delivered as set out below: * Services include - blood collection, linen delivery and general cage collection and removal, patient moves, general and clinical waste collection and removal, mail service, gas bottle delivery and provision of light bite service. * Monitor the staff numbers to ensure effective service delivery and contract compliance for all contract activities and service deliverables. * Recruitment and selection of all site staff in accordance with company procedures * Provide induction and on-going training in accordance with company and contract specifications and provide effective communication between all stakeholders. * Manage attendance, conduct and performance of staff in a timely manner in accordance with the company procedures and maintain accurate records. * Maintain staff training records up to date within their remit and ensure statutory training requirements are up to date i.e. Mortuary and manual handling training. * Ensure up to date site specific Standard Operating Procedures are held on site including relevant Health & Safety information * Ensure that the Porters Lodge is kept clean and tidy. * Manage labour effectively therefore reducing the need for agency labour ▪ Support the management team in providing a client-facing interface to ensure a high level of communication is delivered to the Trust and client. Portering Team Leader * Produce clear and concise written reports in a timely manner. * Maintain the professional image of G4S and the client at all times. * Establish and maintain a good working relationship with all G4S & client employees and representatives.Skills and Knowledge* Good Health & Safety Knowledge- ideally IOSH Managing Safely* Good working knowledge of Concept Evolution CAFM System* Excellent knowledge and understanding of Portering management processes to enable accurate allocation and prioritising* Good quality management and audit skills* Able to motivate and organise effectively with effective coordination of Portering teams* Enjoys Challenge and Relishes Change* Good communication skills – both written and verbal - and good team working skills* Ability to approach problems and consider potential solutions* Ability to work carefully, methodically and safely* A flexible and adaptable approach to working* Ability to work as part of a multidisciplinary team* Ability to deal with many priorities at one time and act to ensure delivery* Build and maintain good working relationships with colleagues, customers and managers to ensure the effectiveness of the Portering service.* Demonstrate commitment to equality and diversity by taking account of the needs of colleagues and service users and by treating other people with dignity and respect.* Full clean driving licence* Experience in all aspects of Portering services.* Experience in working in a healthcare environment and associated procedures* Excellent experience of coordinating planned and reactive activities.* Knowledge of legislation and technical standard