Job Description Ensures guests have a smooth running stay at the hotel Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives. Organises the customer welcome and care provided by his/her team Supervises the work of the receptionists on his/her team Helps meet the department's quantitative and qualitative targets Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty Takes into account and anticipates guests' needs Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution Develops employees' motivation and team spirit by creating a good working atmosphere