Main area Cardiothoracic Services Grade NHS AfC: Band 4 Contract Permanent Hours Part time - 30 hours per week (Working pattern Monday-Thursday) Job ref 190-8889-DIR-A
Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Northern General Hospital Town Sheffield Salary £26,530 - £29,114 pa/ pro rata for part time staff Salary period Yearly Closing 28/04/2025 23:59 Interview date 09/05/2025
Waiting List Co-ordinator
NHS AfC: Band 4
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages, and financial support systems.
Job overview
An opportunity has arisen for a Waiting List Coordinator to support the administrative function within the Cardiothoracic Services at the Northern General Hospital. This is an exciting opportunity to work in a busy, fast-paced surgical scheduling team.
The successful candidate will have a methodical approach to work, be extremely well organised, have the confidence to approach challenges head on, problem solve and have a flexible attitude incorporating the Trust PROUD values. A clear understanding of patient confidentiality as well as a background in an administrative setting is essential. This post would ideally suit an individual wanting to further their experience in waiting list management. Previous waiting list coordination experience would be advantageous. Effective computer skills are essential along with experience of using a hospital computer system and conducting meetings via Microsoft Teams.
Working hours/pattern: 30 hours a week. Monday- Thursday - Core Hours 8am and 5pm
Main duties of the job
* To facilitate and manage patients on a waiting list and liaise with administration teams to ensure patients are managed through their treatment pathway within the 18-week standard and cancer pathways.
* To ensure theatre capacity is utilised and escalate any vacant theatre slots with urgency.
* To work in coordination with Lead Theatre Practitioner to inform of complex theatre cases, joint cases and other areas that will require further preparation by theatre team.
* To manage and maintain the Directorate waiting lists on a regular basis and ensure all patients are being appropriately listed for treatment within the Trust Access Policy.
* To ensure patients cancelled on the day of admission or surgery for non-clinical reasons are rescheduled for their procedure within 28 days and to escalate these cancellations to line manager and senior management.
Working for our organisation
You will be working for an organisation that values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff, including commitments to professional development and many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
* Good standard of Education including 5 ‘C/4’ grade GCSE’s or equivalent (including English Language and Maths)
* Competence in use of various computer software packages
* Medical Terminology
* EPR trained (Training available)
Experience
* Relevant experience within an administrative role
* Experience of working with the general public
* Evidence of a positive approach to working in complex environments
* Experience of setting and maintaining work standards
* Ability to provide a range of options to deal with complex working situations
* Knowledge of RTT 18-week pathways
* Experience of managing a waiting list
* NHS experience
* Evidence of team working
* Elective and/or emergency admission knowledge
* Strong Computer Skills
* Experience of dealing with tight deadlines and targets.
* Highly organised and have the ability to coordinate and prioritise own workload
* Have and promote a professional working attitude
* Ability to work as part of a team
* Familiarity with NHS performance targets
Interpersonal Skills/Communication Skills
* Excellent interpersonal and communication skills
* Excellent telephone manner
* Able to demonstrate initiative and deal with sensitive information.
* Ability to cope effectively under pressure
* Experience of dealing with stressed/upset individuals in an empathetic manner.
* Ability to adapt to rapidly changing demands and expectations.
* Ability to use own initiative and act quickly and decisively.
* Diplomacy Skills
* Evidence of interacting with a wide range of people
For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook.
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