Job summary
*Please note this is a casual vacancy covering periods of annual leave and sickness in our Richmond Clinic.
Do you enjoyworking within a busy office or reception environment, where no two days arethe same?
Do you have experience ofgeneral administrative procedures ?
About the role:
We are looking foran experienced Admin Assistant to come and join our Richmond unit on a casual basis
You'll work aspart of the team in carrying out admin tasks in an efficient and friendlymanner ensuring that clients feel accepted, supported, and confident aboutBPAS services.
About You:
You will have proven experience of working within an office environment, where you've carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.
Main duties of the job
Day to day duties:
1. Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
2. Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the clients episode of care.
3. Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.
4. Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and despatch statistical information and reports.
We are also looking for:
5. Experience of dealing face to face with patients who may be upset, within a care environment.
6. Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
7. Good attention to detail, supportive towards colleagues and clients and is an effective team player.
About us
British Pregnancy Advisory Service (BPAS) is the UKs largest independent womens reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment and fertility services. We specialise in evidence-based, not-for-profit care reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year & a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.
Job description
Job responsibilities
The Full jobdescription and salary details can be found in the supporting documents on theright hand side. These are availablefor you to download and review.
Further Information
Salary: £ - £ per hour -Depending on skills and experience and inclusive ofOther LondonWeighting
Shift Pattern: Ad-hoc -As and when required to cover periods of annual leave and sickness in line with business needs. This will be over Monday to Saturday- more to be discussed at interview.
Location: BPAS Richmond, Rosslyn Clinic, 15 Rosslyn Road, East Twickenham, Middlesex TW1 2AR
For the opening times of the units please visit
Interested so far? Don't delay, apply today!
Thisjob advert may close before the advertised closing date if sufficientapplications have been received. Please apply for this job as soon as you can,if interested.
The Small Print: All applicants must bepro-choice.
Ifyou do not hear from us within 2 weeks of the closing date, unfortunately youwill not have been shortlisted on this occasion.
References: All offers ofemployment are conditional based on satisfactory pre-employment checks. Werequire applicants to provide 3 years of employment references includinginformation on reasons for leaving and any gaps in employment.
COVID-19: BPAS encourages allapplicants to be fully vaccinated against COVID-19 and we invite you to shareevidence of your vaccination status. This is in addition to the requirement toprovide evidence of vaccination/immunity against the following conditions ofTuberculosis, Hepatitis B, MMR and Varicella for clinical roles directlyinvolved in patient care.
Person Specification
Skills
Essential
8. Understand clerical procedures including the checking of documentation
9. Experience at telephone and reception procedures
Experience
Essential
10. Administration experience gained within an office environment and general office duties
11. Experience with clerical procedures including the checking of documentation
12. Experience of telephone and reception procedures
Desirable
13. Experience of dealing face to face with patients who may be angry or upset, within a care environment
14. Healthcare administration experience
Qualifications
Essential
15. English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
16. Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
General
Essential
17. Do you support a woman's right to choose abortion?
18. Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship.
19. Are you aware this is a casual vacancy working on an ad-hoc basis covering annual leave and sickness? What days/hours can you offer the unit on a weekly/monthly basis?
Desirable
20. Would you like to add any further information/statements to support your application?