Job Title: Customer Support Representative
Location: Welwyn Garden City
Salary: £22,308 per annum
Working Hours: 9:00 AM to 5:00 PM (37.5 hours per week, including a 30-minute unpaid break)
Contract Type: Temporary to Permanent
Job Purpose:
To provide excellent customer support by handling orders, addressing inquiries, managing complaints, and supporting process improvements in line with company standards.
Key Responsibilities:
Handle general customer inquiries from internal and external stakeholders, such as order management, claims and returns, warranty processes, and invoicing.
Manage and process customer orders accurately and efficiently.
Respond to and document customer complaints in a timely and service-oriented manner.
Provide proactive communication with customers regarding order status, delivery updates, and any related queries.
Contribute to process improvement initiatives within the customer support department.
Collaborate with sales and operational teams to support smooth workflow and customer satisfaction.
Benefits:
Well-being Centres
Subsidised gym memberships
Discounts on 800+ online retail stores
Cashback for online shopping
Home Utilities discounts (Energy Saving)
Access to healthy eating guides and recipes
Physical, mental, nutritional, and financial benefits
Holiday pay and discounts on UK and overseas holidays
Adecco acts as an employment agency for permanent recruitment and an employment business for t...