View job here
Customer Service Executive
* Full Time
* Gainsborough DN21, UK
* With Professional Experience
* 11/8/24
GBP 24000,00 - 25000,00
We are looking for a Customer Service Executive to join the team!
Key Responsibilities
* Be the main contact for customers on a day to day basis (Internal account co-ordinator)
* Supporting colleagues at other sites with work sub-contracted to our plant
* Receiving, understanding and processing orders, order saving /checking, booking call offs and sending confirmations.
* Action morning reports daily to ensure deliveries are on time and updating the customer where applicable to manage expectations
* Credits / Invoice queries to be dealt with within set time scales, investigation and raising the necessary paperwork.
* Item creation New / similar product setup / checking. Using information provided by external sales where applicable.
* Manage customer stock and forecasts via weekly communication and running stock sheets / order books.
* To follow customer SLA’s and challenge / provide feedback to the site / Sale Manager.
* Aged stock management – managing stock levels, clearing stock and highlighting and slow moving stock, to ensure KPI targets are met.
* Provide sales information / data as and when required from internal and external contacts
* Studio tracker maintenance and launch management to ensure delivery for launch in store
* Artwork approvals and obtaining plate PO’s ensure the process is followed effectively and timely
* Manage organic account growth through proactive customer contact calls
* Communicate to the customers as and when applicable, shutdowns, bank holidays, lead times etc
* Attend customer visits where required / requested with External Sales / Customer Service Manager
* Ensure regular account reviews are held with the External Sales Managers / Customers
* Complaint handling – ensure complaints are managed through to close off and communication with the customer internal / external
* Upselling / negotiation – i.e. sell aged stock, increase the order quantity, additional carriage, production overs, full pallets, pallet storage costs etc
* Co-ordination of customer requests i.e. specification, certificates, questionnaires etc
* Feedback any intelligence gathered to the business from customers
* Housekeeping - system, version control, plate disposals, CRM folders, order saving, filing, emails.
* Invoicing / checking as and when required.
* Using multiple systems available to gather information.
* Interacting with a range of departments on a daily basis.
* Any additional duties deemed necessary to carry out your role.
What we are looking in the successful candidate..
* Extremely high levels of Attention to detail
* Be able to multitask various tasks at a given time
* To work to tight / strict deadlines / working under pressure
* Build, develop & maintain strong customer relationships
* Product /Technical /Industry knowledge
* Organised with excellent time management skills
* Commercial awareness
* Communication skills; both written and verbal
* Information gathering and time management
* Persuasive
* Adaptability to change / Flexible
* Initiative
* Tenacious
* Resilient
* Negotiations Skills
* Team player
* Self- motivated and driven
* A Positive can do attitude
* Pro-active
* First time right approach
* Professional
* Good level of Knowledge of Excel & Microsoft packages
What we can offer you!
* 25 days annual leave plus bank holidays risking to 28 days with length or service
* Enhanced Sick Pay
* Enhanced Paternity Pay – 2 weeks full pay (after qualifying conditions have been met)
* Enhanced Maternity Pay – 6 months full pay and 6 months half pay (after qualifying conditions have been met)
* Life assurance (x4 annual salary)
* Health Cash Plan
* December close down
* Access to BenefitHub (Discount marketplace)
* Free onsite parking
Apply Online
Imprint | Privacy Policy
Powered by softgarden