Next Chapter Talent is excited to partner with a leading property services company in London to find a skilled Credit Controller to join their dynamic team. This is a fantastic opportunity to work with a highly reputable company, overseeing the smooth operation of the Credit Control function for a diverse portfolio of residential and mixed-use properties.
Key Responsibilities:
1. Manage the Credit Control function for your designated portfolio, ensuring timely rent and service charge payments, and supporting with legal disputes or breaches where necessary.
2. Collaborate closely with your line manager to track individual accounts, preparing regular arrears reports and managing contributions for major works.
3. Review the arrears list regularly, taking proactive steps and working with the Senior Credit Controller and Property Managers to resolve issues.
4. Escalate matters with mortgagees, solicitors, or bailiffs when required, ensuring prompt and efficient follow-up on all cases.
5. Liaise with Property Managers to gather information on outstanding repairs, breaches, or disputes prior to taking action on arrears recovery.
6. Ensure the efficient and timely collection of debt, minimising the risk of non-payment while maintaining high standards of customer service and professionalism.
7. Coordinate and negotiate payment plans with leaseholders and tenants as necessary, working alongside the Senior Credit Contro...