Events & AV Support Technician - (£35,000 - £40,000 benefits) Exciting opportunity for an professional, experienced Events & AV Support Technician to join an established operation. You will take full responsibility for providing support of fully integrated conference rooms, boardrooms and large complex environments such as auditoriums. This is an exciting opportunity for an exceptional, experienced Events & AV Support Technician to join an established operation with scope to drive and enhance the service at every opportunity. Key Responsibilities Be customer focused with strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner. Provide real time in room support for AV / UC related issues. Fault handling and tracking of all AV related fault tickets raised through to resolution. Troubleshoot AV and UC related technology issues. Locate faults or problems and provide solutions on a first /second line basis as well as work around, if problem is critical. Complete room checks (as per service levels). 1st line support for Google Meets (and ticket ownership). 30 hours video production/post production per week. Support TV distribution/wayfinding and CDN platform. Manage equipment repairs and implement critical spares as required. Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required). Direct & manage all onsite events within large presentation spaces. Provide white glove service that manages technical logistics for large complex events, Town halls, special events, and VIP's video meeting. Conduct planning meetings with client event organisers to ensure the correct technology is being used, leading to successful meetings/events. ADZN1_UKTJ