TITAN is a no-code, web-based platform in the Salesforce ecosystem that streamlines form creation, data collection, and workflow automation. It enables businesses to create customizable, user-friendly forms directly within Salesforce for seamless integration and efficiency. Join Titan as a dynamic and tech-savvy Technical Customer Success Manager In this role, you’ll serve as the primary contact for clients, managing onboarding, planning, and training. As part of our innovative CS team, we’re seeking a self-motivated professional with exceptional interpersonal skills to drive success. Responsibilities: Build strong relationships, act as a trusted advisor, align solutions with customer goals, and ensure satisfaction and retention. Deliver training and provide technical documentation to maximize platform use. Monitor usage, address challenges, and implement strategies to drive adoption and success through regular check-ins. Conduct discovery meetings with key users and stakeholders of customers and partners to establish Titan as a core system, maximizing its value for the customer while driving increased adoption and identifying upsell opportunities. Lead onboarding to ensure seamless implementation, configuration, and optimization of our solutions. Partner with sales, product, and marketing teams, and relay customer feedback to improve products and processes. Ensure client satisfaction and retention of assigned clients. Educate clients on features and best practices. Proactively solve problems with our solution and product teams to ensure customer satisfaction Why Join TITAN?: Work with a dynamic and innovative team in a fast-growing SaaS startup Collaborate with industry-leading clients and gain exposure to cutting-edge technologies Enjoy the flexibility of remote work and a healthy work-life balance Competitive compensation package and opportunities for professional growth and development Diversity Policy: At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated. 5 years in customer success, technical account management role within SaaS. Bachelor’s degree in: Computer Science, Industrial Engineering, Business 2 years of CRM/ERP implementation/ Salesforce development/business analyst experience. Strong technical and interpersonal skills to guide customers and explain complex systems. Excellent problem-solving and communication abilities. Fluent in English; additional languages are a plus. Ability to work remotely across EU, IL, EST/PST time zones