* Technology (IT) Systems Operations Team
* Manchester Airports Group (MAG) / LearnTech
* 24 month Fixed Term Contract leading to a permanent role, subject to meeting academic and professional standards
* Competitive salary starting at £22,705.20, with annual increases throughout the apprenticeship
Why MAG?
At MAG, we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.
We recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to creating environments in which our people can thrive. You’ll also have access to some great benefits including:
* Application Support Lead Level 4 qualification
* 6% company contribution pension
* 24 days holiday plus bank holidays
* Free parking
* Subsidised public transport
* Huge range of company discounts
Our Technology (IT) Systems Operations Team are seeking a dedicated and enthusiastic individual for our HR Systems Operation Apprentice role. This is an exceptional opportunity to learn and develop key SAP skills from experienced professionals while building a successful career in the aviation industry.
The Level 4 Application Support Lead apprenticeship program is a work-based learning program designed to develop your knowledge and technical competencies in SAP, professional skills, and behaviours in technology functions or wider business areas. During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Application Support Lead standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0
The Role
As the HR Systems Operations Apprentice at MAG, your primary purpose will be to support MAG’s SAP applications and, in particular, SAP SuccessFactors. The HR Systems Operations Apprentice will support operational components of incident management, service requests, project activities and testing in line with MAG’s policies and procedures and in support of MAG’s privacy and GDPR compliance. Working closely with other members of the COE and the Change Team as well as our AMS partners, Product Managers and Business Partners as part of a resolver group triaging and resolving requests and incidents.
Reporting to the Head of Systems Operations, you’ll be responsible for providing service excellence and support in the achievement of MAG business objectives.
What Will Make You Successful in This Role?
Successful candidates will possess:
* A strong interest in IT and processes
* Excellent problem-solving abilities and attention to detail
* Ability to work well alone and within a team
* Strong written and verbal communication skills
Minimum Requirements:
* 5 GCSEs grades A*-C/9-4 (including English Language and Maths)
* Must live in England and have the right to work in the UK (Government funding requirement)