Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
Roles and Responsibilities:
* Responsible for the successful delivery of all BAU Technology and Voice tasks.
* Instrumental role in the successful delivery of IT relocation projects, undertaking the full audit and preliminary works promptly and to the highest standards.
* Hardware Inventory Management ensures stock levels are constantly monitored.
* Hardware requests and receipts through our internal ordering system.
* Actively monitoring the ticket queue and managing requests through to completion.
* Housekeeping on IT rooms.
* Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
* Supports hardware decommissioning events.
* Supports Business moves/changes – ensure involvement in early stages of planning.
* Managing escalations through to conclusion.
* Setup and installation of Temporary training rooms / Office-wide events – Expo’s.
* Comms room patching.
* Supports work-from-home hardware requests.
* Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
* Manage own workload to ensure that assigned activities are completed within targets defined within SLAs/OLAs.
* Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows a consistent commitment to providing customer-focused quality service.
* Work across lines of service to ensure a coordinated approach to providing support for the customer.
* Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
* Perform basic troubleshooting, system upgrades, and replacements for employees.
* Deploy equipment for new hires and refresh and collect equipment from offboarded employees.
* Evaluate user requests and requirements and recommend effective technological solutions.
* Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
* Will be required to work outside business hours and participate in additional weekend work.
* Image/re-image computers, configure IP phones and mobile phones.
* Proven ability to work independently with little supervision as well as in a team environment.
* Excellent communication, interpersonal, and customer care skills.
* Ability to work well under pressure and in tight timescales.
* Strong organizational and problem-solving skills.
* Knowledge of Windows operating system, applications, and computer hardware.
* Interacting with other support groups across multiple platforms.
* Experience using a help desk call management system.
* Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, and LAN.
* Industry-standard certifications are a plus (MCSA, A+, Network+, CCENT, CCT).
* Shell scripting experience is a plus (Windows PowerShell, Perl, Windows cmd line).
* Experience in the financial industry.
* An understanding of ITIL Service Support and Delivery disciplines and methodologies.
* Focus on customer service.
Experience in a similar role:
* 4-6 years of relevant experience.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.uk@axiomtechnologie.com.
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