Job summary The post holder is a member of the admin team and the responsibilities of the team are to support the clinical services to manage the daily demand of data received into the service to include referrals, calls to the service, booking of appointments and to effectively prioritise incoming referrals for the attention of the clinical team on a daily basis in a timely and efficient manner. PREVIOUS APPLICANTS NEED NOT APPLY Main duties of the job The SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers, and health professionals. Daily data entry onto our system filling in relevant templates for the attention of the clinical teams. Supporting our clinical team and patients. The aim to make effective use of resources, reduce duplication and ensure that referrals are effectively and safely managed through the system, and that appropriate referrals are accepted, and any urgent needs highlighted to the appropriate clinical services. To ensure calls received are answered in a timely manner About us Just as we care about our patients' wellbeing, we care about yours We can offer you: A comprehensive induction into the community service followed by a local induction to introduce you to the role Car lease scheme T&C's apply Flexible working options Annual travel card loan Training, support and development in your career To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits Date posted 17 March 2025 Pay scheme Agenda for change Band Band 3 Salary £28,622 to £30,225 a year per annum, inclusive of HCAS Contract Permanent Working pattern Full-time, Flexible working Reference number 824-SOUTH-7068739 Job locations Merton Civic Centre Morden SM4 5DX Job description Job responsibilities Please refer to Job Description and Person Specification for outline of skills, knowledge and experience required. Job description Job responsibilities Please refer to Job Description and Person Specification for outline of skills, knowledge and experience required. Person Specification Qualifications Essential Good literacy and numeracy, general education Good literacy and numeracy, general education ? Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience Experience Essential Secretarial/administrative experience in an office environment Experience of working with the general public in a customer service role Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment Desirable Experience of working in a health care environment Skills and Knowledge Essential Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, MS teams and Outlook ) Accurate copy typing Excellent verbal and written skills Person Specification Qualifications Essential Good literacy and numeracy, general education Good literacy and numeracy, general education ? Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience Experience Essential Secretarial/administrative experience in an office environment Experience of working with the general public in a customer service role Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment Desirable Experience of working in a health care environment Skills and Knowledge Essential Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, MS teams and Outlook ) Accurate copy typing Excellent verbal and written skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Central London Community Health Trust Address Merton Civic Centre Morden SM4 5DX Employer's website https://clch.nhs.uk/ (Opens in a new tab)