Summary
The Learning and HR Support Apprentice supports the People Team to deliver responsive and passionate support to all of its stakeholders by providing high quality human resources support. This will include support to the Learning, HR and Recruitment functions within the People Team providing, support and advice as well as flexible problem-solving.
Wage
£24,243 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday.
37 hours a week
Start date
Monday 2 June 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Key Responsibilities:
Improving the daily operational efficiency of the organisation through providing excellent administrative support to the People Team; supporting the Learning, HR and Recruitment functions within the team.
Engaging with staff and volunteers through multiple channels including telephone, email and chat to assist with the resolution of queries and to escalate these to the appropriate People Team members.
Supporting the People Team with key admin and support duties in the Learning, HR and Recruitment functions to strengthen the support across the organisation.
Key Duties:
Learning & Development Support:
* Assist in the coordination and administration of training and development programs.
* Support in maintaining accurate records for mandatory training and compliance-related learning to include tracking employee progress on internal systems.
* Create training events on internal systems and maintain digital communication through online platforms
* Support the organisation of internal and external training sessions, workshops, and e-learning activities.
* Assist in the creation of training materials, presentations and reports.
HR Administrative Support:
* Provide day-to-day HR administrative support, including accurately maintaining employee records and updating HR systems to comply with data protection regulations.
* Support onboarding processes for new employees, including arranging induction and preparing documentation.
* Escalate queries related to HR policies, procedures, and benefits and any issues/queries to the wider People Team as required to ensure that the organisation policies are followed, and a professional service is delivered to the organisation.
* Assist in HR audits and help prepare reports on employee data and learning metrics.
* Use technology and data summary tools to provide data insights based on reporting areas.
Engagement and Communication:
* Assist with employee and volunteer engagement activities and initiatives through internal communication efforts, such as preparing articles and updating intranet content.
* Liaise with the People Team to provide communication support via email, telephone and chat.
* Assist in the recruitment process by posting job adverts, scheduling interviews, and communicating with candidates.
* Actively promote a diverse and inclusive working environment.
* Support in organising employee events, wellness programme and recognition initiatives.
Where you’ll work
The Davidson Building
Swan Street
Gateshead
NE8 1BG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
GATESHEAD COUNCIL
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* IT skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Team working