Our client, a leading company in the technology sector, is currently seeking a Helpdesk Analyst to join their IT support team on a contract basis. Key Responsibilities: Providing expert assistance in resolving technical issues Troubleshooting both hardware and software problems Managing and maintaining support tickets Ensuring timely and efficient resolution of support requests Collaborating closely with internal teams to ensure seamless IT operations Documenting and logging support activities and resolutions meticulously Delivering high-quality customer service and support Maintaining our reputation for excellence in IT support Job Requirements: Strong troubleshooting and problem-solving skills Excellent communication abilities Ability to manage and prioritise multiple tasks Familiarity with retail sector IT systems (an advantage) Capability to work on a rotating shift schedule, including weekends If you are an IT Analyst with a passion for providing exceptional technical support and are looking for a new contract opportunity, we would love to hear from you. Apply now to join our client's dynamic and dedicated IT support team.