We are recruiting for a highly competent and professional Relief Loss Prevention Officer to join our Business Protection Team. You will be responsible for protecting our clients’ retail businesses against a range of threats, including but not limited to shoplifting, internal theft and fraud, while positively contributing to several critical business functions.
Loss Prevention Officers are key frontline team members, reporting to a Supervising Business Protection Officer (or a Handler if deployed in a sensitive covert role). Typical duties include overt and covert frontline deployment into retail environments, monitoring surveillance systems, implementing employee search procedures and supporting assignment-specific functions.
An ideal candidate will inspire respect and authority and possess a high level of professionalism, the ability to deal with situations calmly yet confidently and make well-reasoned and proportionate decisions, often under pressure.
Responsibilities
* Proactively patrol retail ‘premises’ (stores and shopping centres), internally and externally.
* Supervise and facilitate back-of-house access and egress of employees and contractors to and from the premises, keeping records as appropriate.
* Supervise and facilitate the access and egress for customers (and the wider public) to and from the premises, being compliant with health, safety, accessibility and loss prevention protocols.
* Promptly challenge suspected offenders and excluded persons.
* Proactively monitor surveillance and alarm systems, promptly responding to observed threats or alarm activations.
* Investigate suspicious activity, persons and vehicles of interest, sharing information with colleagues, HR, management and the police, as appropriate.
* Maintain appropriate records and detailed accounts of incidents.
* Challenge, apprehend, detain, remove and, where appropriate, arrest suspects and liaise with the police to preserve evidence, prepare statements and file incident reports.
* At the end of the day, ensure all exits, doors and windows are appropriately secured and alarms set.
* Assist stakeholders as appropriate.
Requirements and Skills
* Have a frontline SIA Licence in Security Guarding, Door Supervision or Close Protection
* Frontline SIA licence in Security Guarding, Door Supervision or Close Protection and CCTV Public Space Surveillance.
* First Aid at Work Qualification.
* Proven experience as a security officer.
* Excellent communication skills.
* Familiarity and competence in report writing.
* Ability to work confidently alone or as part of a team.
Reward
As a Loss Prevention Officer, you will be a valued member of our frontline team, responsible for protecting what matters for our clients. You will have the opportunity to specialise in relevant disciplines, promote into supervisory and managerial roles, and be part of an exciting, highly commended and growing business.
You will earn a competitive salary starting from £26,800, pro-rata (42-hour working week), with opportunities for overtime and performance enhancements (depending on your assignment). You will enjoy 5.6 weeks annual leave, Aviva Pension and Westfield Health participation.
Other benefits include a range of perks, discounted gym memberships and unrivalled training and development opportunities with local colleges, universities and the Institute of Strategic Risk Management (ISRM).
What is the shift pattern, and how many hours?
Shifts will be between 08:30 and 18:00 Monday – Saturday or 09:30 – 17:00 on Sundays (and public holidays).
You will enjoy premium pay rates for bank holidays and occasional overtime opportunities if desired.
Getting to work
On-site parking is available on your duty days, or if you don't drive, the local bus and train stations are less than a 5-minute walk.
Uniform
You will receive a uniform, which must be worn while on duty.
Diversity & Inclusion
We value diversity and inclusion in our recruitment process, so if you require any specific reasonable adjustments to make this easier, please let us know.
A diverse team with diverse backgrounds, perspectives, and experiences strengthens our organisation and enhances our services. Therefore, we actively encourage individuals from all walks of life to apply, regardless of their race, ethnicity, gender, age, sexual orientation, disability, or any other characteristic. We are committed to creating an inclusive and welcoming environment where everyone feels respected, valued, and supported.
By embracing diversity, we foster innovation, creativity, and collaboration, ensuring that our team reflects the diverse communities we serve.
What Next?
* If you are a security professional, can satisfy the above criteria and want to further your career, we would love to receive your application. We are interviewing immediately, so please don't wait to press APPLY!
Job Types: Full-time, Part-time, Zero hours contract
Pay: £12.60 per hour
Benefits:
* Company pension
* Flexitime
Schedule:
* Day shift
Application question(s):
* Can you sensibly commute to Aylesbury?
Language:
* English (required)
Licence/Certification:
* SIA Licence in Security Guarding or Door Supervision (required)
* SIA Licence in CCTV (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: 004
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