Drive your Career Forward!
A career as a Claims Fraud Investigator at ERS is both challenging and immensely rewarding. This role offers the opportunity to become a key member of a fast-paced, continually evolving team within the UK’s largest specialist motor insurer.
As a Claims Fraud Investigator you’ll be working as part of a high-performing team, providing front line defence against motor claims fraud, whilst preventing the company from suffering unnecessary financial loss. The successful applicant will help reinforce ERS’ stance of a zero-tolerance approach to any fraud.
Claims Fraud Investigator - Key responsibilities
1. Reviewing claim referrals from internal and external sources against known fraud indicators to both identify suspect claims warranting further investigation and validate genuine claims for prompt settlement.
2. Manage a varied portfolio of suspected fraudulent claims to outcome through efficient investigation and effective evidence-based decision making.
3. Adhere to claims handling philosophies and procedures, and service level agreements, specifically around new referral review and case-handling timescales.
4. Engaging with external suppliers including accident investigators, motor engineers and panel solicitors.
5. Ensuring customers receive good quality claims servicing, whether a victim of fraud or a subject of interest in our investigation.
6. Provide advi...