Job Title: Hospitality Assistant
Job Summary:
We are seeking a highly motivated and passionate Barista to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.
The ideal candidate will have a passion for coffee, tea, and customer service, with excellent communication skills and the ability to work well in a fast-paced environment. If you are a team player who thrives on delivering outstanding results and is committed to providing an exceptional experience for our guests, we would love to hear from you.
Key Responsibilities:
* Monitoring and serving all food and drinks to customers/clients/guests and clearing throughout the event.
* Prepare all hospitality food and beverage requests offered to customers/clients/guests in designated meeting spaces in a presentable manner.
* To be able to work without supervision and take initiative over duties and tasks without being directed.
* To serve our guests with the highest level of customer service with maximum speed, efficiency, and always with a smile.
* To be able to use coffee machines
* Assist with the ordering and deliveries as required
* Preparation of all hospitality requirements ensuring all items are available and if not reporting this to your line manager
* Ensuring that any linen hired, and equipment hired for an event is counted and packed away for collection after the event.
* Ensuring hospitality rooms are left clean and tidy
* Collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment
* Serve food and beverages to guests in a friendly and professional manner. Ensure that guests' needs and requests are efficiently and effectively addressed
Requirements:
* Friendly, outgoing personality; a people person.
* Great work ethic and an even greater smile.
* Good listening & verbal communication skills
* Passion for delivering outstanding customer service
* Perpetuates company philosophy and culture
* Works according to the BaxterStorey core values
* Have a contagious passion for coffee, tea, and customer service
* You draw satisfaction from working within a collaborative and inclusive team environment
* Ability to adapt to challenges and opportunities with a solution-oriented perspective
* Previous experience in a similar role, especially in the food service industry, is often a plus
* Some knowledge of food safety and sanitation practices
* Works according to the BaxterStorey core values
Benefits:
* 28 Days holiday including bank holidays
* Plus your birthday off
* 3 volunteering days
* 3 days grandparent leave
* 24 week's enhanced maternity leave
* Secondary carer leave
* Wedding/commitment day leave
* Free meals on shift
* Bespoke training and development opportunities
* Apprenticeships opportunities for all experience levels
* Pension and life insurance
* Discounts available on our HAPI app; high street shops, holidays & cinema
* Wellbeing hub
* Access to employee assistance programme
* Cycle to work scheme
Estimated Salary: £13.15 per hour