Job Description
Huntswood is looking for Financial Assistance Agents with collections experience to join an exciting project for a leading retail bank. If you have a great telephone manner, have the ability to identify vulnerable customers and are looking for a long term contract then we have a great role for you.\n\nYou will be supporting our client dealing with outbound and inbound calls from customer who are in financial difficulty and coming up with a resolution that works for the customer and the bank to recoup monies owed.\n\nStart Date: Monday 12th May 2025\n\nDay Rate: £150 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this\n\nLocation: Work from Home\n\nWorking hours: 37.5 hours a week - Monday to Friday 9:30am to 5:30pm\n\nWhat Huntswood can offer:\n\nAn initial contract untill end of July 2025\nA chance to gain experience in a professional and challenging environment, working for well-known organisations\nThe chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the futureWhat Huntswood is looking for:\n\nA minimum of 1 year's collections/financial assistance experience for a Financial Services company, ideally in secured collections\nAbility to identify and deal with vulnerable customers in an empathetic way\nSuitable workspace at home with strong broadband connection\nExcellent communication and interpersonal skills\nAbility to work independently as well as being able to work as a team\nStrong attention to detail\nAbility to navigate through a number of in-house databases\nGood MS Office skills, particularly MS WordIn February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms.
By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.\n\nTo help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.\n\nHuntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.\n\n"It's not just about what we do, but the way we do it. And it's our values that make us special