Job Description
Permanent, Full-time (37.5 hours, Monday to Friday)
Hybrid working with 3 days in the office, 2 days working from home
About us
Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and of our people, who continue to be the heart of MAB’s success.
About the role
MAB’s team of Telephone Account Managers (TAM) handle day-to-day queries on behalf of the field Sales teams and senior Sales Leaders. As a TAM you will be support key project deliverables and daily queries from our network of Mortgage Advisers and Businesses. Developing relationships, liaising with them regularly to resolve issues and answering queries in line with our excellent standards of service will support their continued success as an MAB business.
Key Responsibilities
1. Provide effective communication and handle day to day operational issues.
2. Develop relationships with MAB accounts and key stakeholders within their business.
3. Support the onboarding of new Advisers to MAB.
4. Be responsible for proactive follow up of any MAB current or new initiatives.
5. Maintain contact and agree actions with...