Job Description
Call Centre Manager/Call Handling Telecoms Manager - Brighton
Our client a large public sector organisation require a resource to manage all aspects of the handling of inbound calls into the organisation including the technical systems and processes and staff management.
This will include the mangement of financial resource available and establishing, train and employ new staffing structures to maintain the high level of services expected.
The Manager will be be the lead person within the organisation in all matters relating to the delivery of the services. To report at divisional, executive and board level on all communication issues if required.
The role will require the management of relevant teams of staff responsible for delivering the services in accordance with standards including recruitment, appraisals, training, development, induction, disciplinary procedures, sickness and absence management ensure the activities of the team are properly co-ordinated and that resources are adequately identified and managed.
The manager will ensure the activities of the team are properly co-ordinated and that resources are adequately identified and managed and ensure all staff are trained to a high level of customer card and their progress is monitored on a regular basis.
This is an onsite role with occasional remote work possible. Urgent role candidates must be available to start in the next 2 weeks.
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
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