Travel Reservations and Customer Services Consultant - Cruises and Escorted Tours
Base Salary: Up to £27,000 (negotiable) + Great Benefits
Location: Fully Remote within the UK
Our client is an award-winning luxury tour operator specializing in the niche travel area of River Cruising and Escorted Touring.
They work with direct clients and are now seeking to recruit highly motivated, service-driven travel professionals who are able to multitask and work under pressure.
The role combines both sales and providing the very highest levels of customer service with a major focus on attention to detail.
Responsibilities:
1. Handle inbound calls and inquiries from clients.
2. Maximize every sales opportunity to excel in both revenue and conversion targets.
3. Accountable for booking a range of holiday types across multiple destinations for both River Cruising & Land Touring.
4. Deliver exceptional customer service to discerning, loyal customers who book high-value trips.
5. Manage the Customer Service & Sales emails by responding within the expected time frame with excellent written communication skills.
6. Manage Pre-Departure courtesy calls & provide updates to affected bookings.
Experience Required:
1. Previous cruise reservations experience gained within the travel industry is essential.
2. Exceptional customer service skills.
3. Excellent written and oral communication competency.
4. High-quality attention to detail.
5. A willingness to take responsibility and to work as part of a close team.
6. Ability to work in a fast-paced environment.
Salary and Benefits:
1. Base Salary range up to £27,000 depending on experience.
2. 25 days annual leave plus bank holidays, with the option to purchase additional leave.
3. Flexible working with remote and office setup.
4. Tour Travel & Flight discounts.
5. Ongoing Training & Development.
6. Fully remote working.
To apply for the Travel Reservations and Customer Services Consultant role, please submit your CV, and a member of the team will be in contact to discuss the role and company in more detail.
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