An exciting new Customer Service Manager opportunity at DX!
All About You
You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
About us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
Role summary:
The Customer Service manager will efficiently and effectively manage the Customer Services team, motivating and engaging the team to consistently deliver excellent customer experiences at every opportunity. This role fully appreciates and understands customer expectations and looks to exceed expectations every time through great teamwork and an environment of continuous improvement.
Key responsibilities
1. Communicate with customers at all levels, appropriately and professionally; building close working relationships with key customers via service levels and site visits.
2. Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements.
3. Liaise with Account Managers and General Managers to improve overall customer service satisfaction.
4. Handle and resolve calls from Customer Service Advisors via internal teams and processes.
5. Be a role model for delivering great service with a confident approach to talking to customers and colleagues.
Additional information on this role
This role is about communicating effectively, being proactive and having energy to get the job done! We would love to see applications from people who possess the skills to make a positive difference to our customers and enjoy a fun and fast-paced working environment.
Benefits:
1. Competitive Rates of Pay
2. Company Funded Health Cash Plan
3. Holidays: 25 days increasing with length of service + bank holidays
4. Long Service Recognition scheme
5. Enhanced Maternity & Paternity
6. Company Pension Scheme
7. Life Assurance
8. Employee Assistance programme including 24/7 Virtual GP
9. DX Discounts Portal
10. Excellent opportunities for career progression and more!
We look forward to hearing from you!
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