Receptionist – Care Navigator (Multiple Roles Available)
Willowfield and Cregagh Surgeries – Belfast
Salary: £13.04 per hour
Positions: 3 positions available, 18 – 24 hours (by negotiation)
Location: Across both Willowfield Surgery and Cregagh Surgery. Successful candidates will be expected to travel between both practice sites.
Due to a prospective merger and site extension on Montgomery Road, an exciting opportunity has arisen to grow our team of dedicated Care Navigators. We look forward to welcoming several new team members to allow this expansion.
Benefits include:
* Access to HSC Pension Scheme
* Access to Occupational Sick Pay Scheme (upon successful completion of probation period)
* Additional annual leave linked to length of service
About The Role
The ideal candidate will be warm, friendly, and approachable, treating each patient with respect and professionalism. You will adhere to strict confidentiality policies and have absolute discretion regarding patients and colleagues. Interacting with people from every walk of life, you must be a people person with a flair for taking initiative. Your passion for our patients will make your job rewarding.
Responsibilities include:
* Dealing with patient queries and requests by phone or in person, efficiently and accurately
* Production of prescriptions for patient medications
* Supporting the clinical team and handling their requests
* A variety of other activities that could be reasonably expected of a medical receptionist
* Comfortable in reassuring and dealing with anxious, concerned, and often unwell patients
* Taking a ‘fair’ share of covering for team members to maintain service levels
We want everyone to enjoy coming to work; you can expect a warm welcome, friendly team, and all the support you need to perform at your best.
To apply, please submit your CV by clicking the apply now button.
Willowfield and Cregagh Surgeries reserve the right to enhance the shortlisting criteria in the event of an unprecedented response.
Willowfield and Cregagh Surgeries are Equal Opportunities Employers. We will consider any reasonable adjustments throughout the recruitment process.
Skills Needed
* Technical
* Hospitality
* People Skills
* Servicing
Desired Criteria
* Previous Medical Receptionist experience
Required Criteria
* Minimum 1 year of experience in a similar service environment gained within the last 5 years
* Proficient in the use of MS Office software, email, and the internet
* Proven history of learning and adhering to policies and processes
* The ability to work to deadlines and in a fast-paced environment with attention to detail
* Thrive in a busy team and enjoy the rewards of great job satisfaction
* Current full driving license valid in the UK, and access to a car or other form of transport for duties. Alternative transport methods will be considered for those with a disability who cannot obtain a driving license.
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