Property Maintenance Administrator (Performance)
Location: This post is based at Link’s Falkirk Office.
Hour of Work: 35 hours per week, Monday to Friday
Salary: £29,019.00 – £36,878.00 per annum (dependent on skills and experience)
The Role
At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.
Curb is looking for an experienced Property Maintenance Administrator to join our Property Maintenance Team who will contribute to the provision of a high-quality service to all its customers. The Property Maintenance Team are committed to achieving a ‘right first time’ result for our customers and the post holder will be an integral part in achieving this target.
The postholder will be flexible within the remit of the property maintenance service and will be able to resolve/advise on enquiries raised through any method of contact for both internal and external customers.
The role involves using initiative to assess a situation and act accordingly within the set timescales and guidelines detailed in the procedures that they must be familiar with, the successful candidate will
All enquiries and/or service requests must be dealt with in a confident and efficient manner. The successful candidate will be expected to remain calm, empathetic and supportive while dealing with any situation.
Managing the customer satisfaction surveys and providing reports to supervisors and management as well as assisting with the annual reporting to the housing regulator is required for this role.
About You
As an experienced Property Maintenance Administrator, you will have relevant experience of providing administrative support. You will be educated to SCQF level 6/SVQ level 3 or equivalent in Business Administration or in another relevant discipline and will have knowledge and experience of housing repair issues.
The Property Maintenance Administrator will have knowledge of and commitment to providing excellent customer service and relevant experience of providing a frontline service to a range of customers.
This role requires a high standard of IT literacy and intermediate knowledge of Microsoft office systems.
The successful postholder will have strong communication skills, both verbal and written.
In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.
For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.
What’s in it for you?
As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.
As a Link employee, you'll likely benefit from the following:
• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year
• Opportunity to buy and sell holiday days
• Enhanced company sick and family friendly pay
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
• Access to an Electric vehicle leasing scheme, subject to the terms of the scheme
• Life assurance scheme providing death in service benefits to named beneficiaries
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• Annual flu vaccination
• Access to a savings and borrowing scheme
• Cycle to work scheme
• Travel season/travel ticket loan and much more!
For a full list of benefits available to employees, please see the following link -
You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.
This post is subject to Level 1 Basic Disclosure.
Closing Date: midnight on Monday 21 April 2025
Interview Date: Interviews are being held on Wednesday 30 April 2025 at Link’s Falkirk Office.
How to Apply
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .