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The Partner Contract Management team sits in the Partnership & Support team in Customer Service.
The purpose of the team is to run the commercial framework and relationship with strategic external partners that deliver contact centre sales, service and experience for VMO2's customers.
This role is designed to support the Mobile Division Customer Service teams in all aspects of partner contracting, governance, compliance, and enablement.
As the Commercial Partner Manager you will work collaboratively with internal and external colleagues, managing the day-to-day commercial relationship between VMO2 and its outsource partners, ensuring established governance principles are embedded into the operations and partners. They will ensure that commercial and operational issues are tracked to resolution and will be responsible for all change control items.
Internal stakeholder management is crucial, to ensure outsourcing activity meets business requirements and outsourcing partners are linked seamlessly into the end-to-end operation.
Key Accountabilities
Account Management and Governance
* Act as a strategic and local partner escalation point of contact for all commercial matters
Stakeholder management and Support:
* Ensure close working relationships with internal customers of outsourced activity
* Ensure effective working relationships with supporting functions, specifically Finance, Planning, MI, Customer Experience, Communications, Procurement, Technology, HR, Learning & Development, and Legal
Commercial and Contractual Management
* Ensure accounts are managed against the commercial models for each activity
* Support the change process, demonstrating detailed diligence in the assessment of all costs/charges submitted by the partners - protect the company's revenues and costs
Risk & Compliance
* Support and manage risk controls specific to contract management. Ensure all associated controls, and actions, are updated regularly and thoroughly along with constant review to ensure they are still relevant
Who we are
The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
In order to be considered, you must have the following experience;
* Outstanding relationship management, with peers, partners and senior management teams
* Pragmatic, commercial focus along with longer term vision, able to determine the probable as well as the possible
* Strong diplomatic, communication, presentation and influencing skills
* Commercial orientation: Keeping commercial aspects continually in mind when taking actions or making recommendations.
The other stuff we are looking for
We'd also love you to bring;
* Emotionally intelligent, resilient and energetic
* Attention to detail
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
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