Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)’s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.
Child Maintenance Service is not only undergoing a significant period of change as we drive forward our transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement.
Despite the progress we’ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us. Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers.
Child Maintenance Service (CMS) has some exciting opportunities at the Senior Executive Officer (SEO) grade. We are looking for someone to fill this key role who has a passion for leading and delivering excellent customer service, who is flexible and versatile, able to make sound decisions, and drive and implement change in a high profile often high-pressured environment.
Successful candidates can expect to be involved in a range of the following:
* You will be an active member of your Senior Leadership Team. You will be responsible for up to 200 people, providing visible, accessible, and effective leadership, taking a personal lead in communicating messages with clarity, conviction and enthusiasm.
* Creating and sustaining effective relationships with colleagues, partners and stakeholders to drive positive outcomes.
* You are a resourceful and self-starting leader with experience and knowledge of leading diverse teams in a fast-paced environment through effective coaching and mentoring to deliver performance, achieve stretching business objectives and improve service delivery.
* You will be accountable for proactive management of people and processes and ensuring compliance with performance management policies, procedures and you will demonstrate resilience in overcoming difficulties by taking ownership for resolving issues.
* You will demonstrate effective change management and role model exceptional leadership, working flexibly across boundaries and undertaking regular activity to build engagement.
* Through your behaviour, ways of working and the culture you develop, make DWP an inclusive place where people can be at their best.
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