Job Description
Waste Education Officer\n\nYou will have the opportunity to work flexibly across the working day to meet the needs of the business, your normal working week will be Tuesday to Friday 07.30 – 17.15, 37 hours.\n\n£13.26 per hour.\n\nFull UK Driving Licence\n\nWaste Education Officer - To represent the local authority in delivering high quality refuse and recycling services; with emphasis given to educating residents on how to appropriately recycle. Working with stakeholders and project partners to increase public awareness and encourage participation in recycling activities across Sunderland.\n\nWork as a team or individually to contribute to improving environmental standards in Sunderland through challenging, influencing, educating and reducing residents’ production of household waste and increasing the volume and quality of recycling that is produced.\n\nKey responsibilities\n\nTo represent the Authority by providing information, education and direction to members of the public and other interested parties with regards effective and efficient recycling and waste disposal best practice.\n\nKey tasks\n\nTo work as part of a team and individually to promote the refuse & recycling service with particular emphasis on the correct and appropriate ways to dispose of waste and recycling.\n\nCarry out daily canvassing duties and assessments in relation to the refuse and recycling service, specifically the recycling of household and occasionally, commercial waste. Monitor customer compliance with service requirements while offering support, advice and guidance on the correct presentation of waste.\n\nAdvise the public on contamination issues relating to the kerbside recycling collection scheme and signposting residents to alternative options for waste reduction or disposal of waste unsuitable for resident’s kerbside bins such as small and large electricals, large items and other difficult wastes.\n\nRecord and monitor requests for information received and address any complaints from members of the public in a timely manner.
Use of email and other service area software packages, to provide\n\nspecific advice and support to residents. Communication both verbally and/or in writing ensuring, where appropriate, any agreed actions such as ordering and delivering wheeled bins/caddies and monitoring their proper use are fulfilled.\n\nTo undertake visits, carry out assessments and monitoring in order to respond to customer needs this includes but is not limited to assessing the need for additional medical waste bins, larger recycling bins, assisted collection or the provision of replacement wheelie bins.\n\nUndertake waste audits to support the enforcement of Policies. You are expected to wear a body camera to facilitate completion of reports and data, relating to interactions with residents.\n\nCarry out day to day maintenance and health and safety checks of the vehicles in accordance with policy.\n\nUndertake other duties to assist in fulfilling its duties commensurate with the current grade of the post.\n\nProvide on-site training and mentoring to other team members and apprentices where required as well as liaise with recycling and refuse collection teams and advocates working within the Customer Service Network.\n\nWork outdoors in all weather conditions.
The job is physically demanding.\n\nWork flexibly, covering and supporting the service in line with the needs of work.\n\nYou may be required to work on weekends and Bank/Public holidays, as well as between Christmas and New Year.\n\nPromote and champion a positive organisation-wide culture that reflects the Council’s values.\n\nCarry out such duties as may be required by the service as appropriate to the post.\n\nFull UK Driving Licence\n\nAbility to develop knowledge experience of or undertake;\n\nAll aspects of environmental maintenance delivered by the service.\n\nUsing Information Technology to report and record.\n\nAble to communicate effectively verbally in person or over the phone, and in writing to obtain information\n\nAble to provide excellent customer service by being able to delight customers and deliver high quality tailored services to meet their needs and exceed expectations.\n\nAble to work effectively within a busy team environment, or independently.\n\nAble to take a balanced approach to both a varied and repetitious workload.\n\nAdaptability to assess the effectiveness of current process and services, and to use appropriate methods to identify and measure improvements.\n\nAble to see tasks through to completion, ensuring they are completed on time or to deadlines and to a high degree of accuracy.\n\nAble to effectively use a PC to prepare documents, record information or input data.\n\nInterested please apply