Job Overview
We are seeking a dedicated Care Coordinator to join our team. The ideal candidate will be responsible for ensuring the smooth and efficient delivery of high-quality domiciliary care services. This role involves scheduling and coordinating care visits, managing client and staff relationships, and ensuring compliance with regulatory requirements. The Care Coordinator plays a key role in ensuring that clients receive person-centered care that meets their needs and preferences while maintaining the continuity of service.
Key Responsibilities
1. Care Planning and Coordination
Develop, maintain, and update care schedules to ensure all client needs are met in a timely and efficient manner.
2. Staff Management and Support
Allocate work to care staff and communicate their schedules clearly and promptly.
Provide guidance, support, and supervision to care workers, addressing any concerns or issues they may have.
Participate in staff recruitment, induction, and training to ensure a skilled and motivated workforce.
Monitor care staff performance, ensuring adherence to company standards and regulatory requirements.
Conduct spot checks and observations to maintain the quality of care delivered.
3. Client Relations
Build and maintain positive relationships with clients and their families, ensuring satisfaction with the care provided.
Act as the main point of contact for client inquiries, complaints, or concerns, resolving issues promptly and professionally.
Regularly review client feedback to identify areas for improvement in service delivery.
4. Compliance and Quality Assurance
Ensure all care services are delivered in compliance with CQC (Care Quality Commission) regulations and other relevant standards.
Maintain up-to-date records of care activities, including risk assessments, client reviews, and incident reports.
Participate in audits and quality assurance processes, implementing recommendations where necessary.
Stay informed about changes in legislation and best practices in the care sector.
5. On-Call Duties
Participate in the on-call rota to handle out-of-hours emergencies and provide support to care staff as needed.
Respond to urgent client or staff issues, including coordinating cover for unplanned absences.
Match care workers with clients based on skills, availability, and client preferences.
Monitor daily schedules and make adjustments as necessary, including managing last-minute changes or emergencies.
Conduct initial client assessments and reviews to develop person-centered care plans.
Ensure accurate documentation of care plans and all associated records in line with company policies.
Key Skills and Attributes
* Excellent organizational and time-management skills to handle complex schedules.
* Strong communication and interpersonal skills to build relationships with clients, families, and staff.
* Problem-solving ability to address last-minute scheduling challenges or client concerns.
* Leadership skills to motivate and support care staff.
* Attention to detail to ensure accurate record-keeping and compliance with regulations.
* Ability to work under pressure and manage competing priorities.
* Proficient in using scheduling software and Microsoft Office applications.
Qualifications and Experience
* Previous experience in a similar role within domiciliary care or health and social care (preferred).
* Level 3 Diploma in Health and Social Care or equivalent (or working towards it).
* Strong knowledge of CQC standards and regulations.
* Experience in scheduling and rostering systems (e.g., Care Planner, PeoplePlanner, or similar tools).
* Full UK driving license and access to a vehicle (preferred).
Job Type: Part-time
Pay: £21,000.00 per year
Expected hours: 32 per week
Benefits:
* Company pension
* On-site parking
Schedule:
* Monday to Friday
* Weekend availability
Experience:
* care co-ordinating: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person
Application deadline: 10/01/2025
Reference ID: GHC-012
Expected start date: 20/01/2025
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