Our Client is one of the UK’s leading end-to-end technology solutions providers. They provide IT Managed Services to organisations across many sectors, including education, other public sectors and commercial.
This role is a ICT Technician role working onsite for their customer based in Heathrow.
Main Duties of the role:
* To provide a professional first line technical advisory and diagnostic support service
* To provide a professional and effective first line remote network monitoring and management service
* To ensure that all reported technical issues are dealt with professionally and competently
* To provide an effective communications interface between the school customers
* Provide 1st line technical support and call logging services to the school.
* To report and manage any incident that requires the services of a third party organisation.
* To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s
* To action any asset change in compliance with the Change Control Procedure
* To complete additional ad hoc project work, as required
* To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.
* To make recommendations on potential improvements to working practices
* To keep the working area clean & tidy at all times.
Key Requirements<...