Lookers BMW Stoke Salary: £25,000 per annum Hours: Monday - Friday 8:00am - 5:00pm We are looking for a highly organised and dynamic individual to join our team as a Service Administrator at Stoke BMW. This is an excellent opportunity to progress your career whilst also reaping the benefits of working for a leading brand. Our Service Administrators support the day to day running of our operational department by providing high quality administrative support to our Service Advisors in our busy BMW division. They are knowledgeable and capable of working at pace whilst providing a first-class service. Booking MOTs, services and other repair work for our customers Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes Managing a high-volume of customers daily as well as telephone calls and online booking queries Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop Maintaining accurate customer records, and updating the systems when any bookings have been made The ideal candidate will have prior experience in an administrative role, preferably within a dealership, and be computer literate. You'll be self-motivated, ambitious, and eager to learn. It's essential that you have strong interpersonal skills and a positive can-do attitude as you will be working as part of a busy team. Previous experience in a similar position with brand training within the motor trade would be preferred but not essential as we are always on the look-out for new/fresh talent to join our teams. If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email joshsummersidelookers.co.uk About us Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus; Enhanced holidays that increase with service Eligibility to join one of our car schemes Critical illness cover after 2 years and Life Assurance Smart Health - free access to support 24 hours a day, 365 days a year Enhanced paid maternity, paternity and adoption leave For some roles a company car and additional earning potential through commission or bonus. We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for? Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.