This role supports the efficient and safe delivery of the Medications Unit Service for patients within the Rheumatology service and other specialties, from prescription to drug acquisition, whilst navigating the complexities of patients access on behalf of the prescribed biologics.
Our Medications Unit Coordinator will provide comprehensive administrative service to the management, medical and nursing teams involved within the Rheumatology service.
Responsibilities:
* Be the main person responsible for overseeing the medications unit, ensuring patients start medications in a safe and timely manner according to local protocols.
* Work under the clinical supervision of the medical, nursing and pharmacy teams to identify ways to develop the DMARD medication and biologics high cost drugs service.
* Regularly check and manage email, post and fax referrals and to flag urgent enquiries.
* Deal appropriately and professionally with all phone referrals and enquiries, using initiative as to their disposition.
* Collaborate effectively with other departments and services including GP surgeries and Homecare companies to ensure a smooth patient journey.
* Communicate effectively with patients ensuring they have information provided and queries answered in a way that suits them (e.g., by telephone, email, or letter).
* Flexible working to cover all duties, organizing own day-to-day work, multi-tasking as necessary to balance any conflicting deadlines.
* Participate in the selection and recruitment of staff, including shortlisting, interviewing, and the subsequent orientation and training of successful applicants and maintain personnel files.
* Comply with trust policies and procedures.
The Rheumatology team are based in Kitson Hall, Torbay Hospital. It is a multidisciplinary team, working closely together, committed to providing excellent services for our patients.
For further details / informal visits contact:
Name: Catherine
Job title: Operational Support Manager
Email address: ctrust@nhs.net
Telephone number: 01803 656018
Vanessa Barnard
Email: vanessabarnard@nhs.net
Telephone: 01803 655026
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