IT Technician Apprentice
Apply From: 21/12/2024
Learning Provider
Delivered by QA LIMITED
Employer
CONCERO UK LIMITED
Vacancy Description
You will be building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).
Duties:
* Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer.
* Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA.
* This will include computers, servers, peripherals and cloud-based applications.
* Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes.
* Act as point of contact regarding all technical issues with manufacturers, suppliers, ISP and external support organisations.
* Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met.
* Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way.
* Identify and raise issues, escalate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience.
* Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times.
Key Details
Vacancy Title
IT Technician Apprentice
Employer Description
In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.
Vacancy Location
Egley Road Woking GU22 0NH
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000292766
Key Dates
Apply From
21/12/2024
Closing Date For Applications
2025-01-13 23:59:59
Interview Begin From
Possible Start Date
2025-01-27 00:00:00
Training
Training to be Provided
Why choose our Azure Cloud Support Specialist apprenticeship?
* The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
* This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to:
* Learn on-premise and cloud-enabled technologies and services.
* Learn technical content that aligns to and is relevant to employers and the market.
* Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
* Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Learning Provider
QA LIMITED
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Logical, Team working, Non-judgemental.
Apply Now
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