IT Vendor and Service Integration Manager, Southampton
Client:
Reed- UNLIMITED
Location:
Southampton, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both. Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.
Job details
Contractual hours: 37.5
Basis: Full Time
Contract type: Permanent
Benefits: 33 days’ annual leave, Flexible working*, 8 percent employer pension contribution or opportunity to continue NHS Pension, Free health cashback plan, Employee assistance programme, Learning and development opportunities.
Department/team: IT
Date posted: 26/03/2025
Job reference: REQ000071
About the role
* Oversee the end-to-end vendor management process, ensuring seamless integration of external services with our internal IT operations.
* Act as the primary liaison between outsourced service providers and internal IT teams, ensuring alignment with organisational objectives and maintaining service quality.
* Coordinate across IT Operations, IT Applications/Data, and directorate technology-dependent teams to resolve issues that span multiple domains.
* Monitor and report on vendor performance against SLAs and KPIs, providing regular updates to the Deputy Director of IT.
* Oversee contract management for all outsourced IT services, negotiating amendments and renewals to secure the best value for the organisation.
To succeed in this role, you will have experience with IT service management frameworks such as ITIL, along with a strong background in IT supplier and budget management. You will bring demonstrable experience in managing complex outsourcing relationships, coupled with strong negotiation, communication, and interpersonal skills. A strong understanding of IT service management principles and practices, along with substantial experience in IT vendor management or service delivery roles, is essential.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills.
Dementia UK is proud to welcome everyone and aims for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
Dementia UK is a Disability Confident Employer.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs.
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