We are looking for an enthusiastic and committed individual to join our growing pool of Service Desk Administrators based at our Trust HQ in Littlemore, Oxford (with hybrid working).
This could be the perfect role for you if you enjoy working with systems, work well in a team and can work autonomously when required. We are looking for someone with great customer service skills who has patience and can easily explain complex technical information to staff using everyday language.
You will ideally have previous experience of supporting IT systems and databases, working in a flexible and responsive way to plan and prioritise your work to ensure deadlines and service standards are met.
The Service Desk provides first level support to staff, manages the e-rostering and e-expenses systems and sends information to our outsourced payroll provider to ensure staff are paid.
Duties Include:
* Responding to staff queries received by telephone or through the service desk portal
* Completing system configuration changes
* Setting up system access
* Managing the Trust’s pay process and resolving pay and expense queries
* Be responsible for ensuring that the data held in the systems is accurate by completing data quality reviews
The role also requires a focus on the maintenance and development of the HR Service Desk, working as an integral part of a collaborative project team between HR and IT to deliver the key updates and changes required. This can include building forms, workflows, user groups and process automation, and so proficient technical knowledge and skills with system administration would be an advantage.
Please refer to the job description attached for a comprehensive list of duties.
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust, we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team.”
Our values are: “Caring, safe and excellent.”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
* Excellent opportunities for career progression
* Access to tailored individual and Trust wide learning and development
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
* NHS Discount across a wide range of shops, restaurants and retailers
* Competitive pension scheme
* Lease car scheme
* Cycle to work scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (please note waiting lists apply)
* Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
For further details / informal visits contact:
Name: Ema Dwyer
Job title: HR Systems Manager
Email address: Ema.Dwyer@oxfordhealth.nhs.uk
Telephone number: 07785286947
At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.
Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.
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