Job summary The role is that of a receptionist working within a busy GP surgery. The practice offer in house training to develop those with less experience of working within a primary care setting. The working hours will be 16.5 hours per week: Monday 2-6.30pm Tuesday 2-6.00pm Wednesday 1.30-6.00pm Friday 2.00 - 5.30pm Main duties of the job Our first priority is to look after our patients, by assisting them at the reception desk and on the telephone. Other administrative duties are also included in the role About us The Old Fletton Surgery is a busy practice with 8 GPs, 5 nurses, 2 HCA's and a team of administrative staff. We are a friendly supportive practice, who is looking for the right person to work with us. Date posted 10 April 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A1157-25-0001 Job locations Rectory Gardens Peterborough PE2 8AY Job description Job responsibilities Greet patients and visitors to the practice. Book in patients and visitors in line with practice appointments and visitors procedures. Respond and/or redirect all patient and visitor requests accordingly. Ensure computerised appointment system is up-to-date. Booking, amending and cancelling patient appointments. Completing E-lite questionnaire for patients over the telephone Distribution of completed prescriptions/medications Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). Obtaining medical records from the records room as and when requested Chaperoning when requested to do so Stocking up of consulting rooms Scanning letters received into patients computerized medical records Photocopying Loading/emptying the dishwasher This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures Job description Job responsibilities Greet patients and visitors to the practice. Book in patients and visitors in line with practice appointments and visitors procedures. Respond and/or redirect all patient and visitor requests accordingly. Ensure computerised appointment system is up-to-date. Booking, amending and cancelling patient appointments. Completing E-lite questionnaire for patients over the telephone Distribution of completed prescriptions/medications Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). Obtaining medical records from the records room as and when requested Chaperoning when requested to do so Stocking up of consulting rooms Scanning letters received into patients computerized medical records Photocopying Loading/emptying the dishwasher This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures Person Specification Qualifications Essential. Desirable. Communication skills Essential Good interpersonal and communication skills are essential for this post Desirable Basic IT skills Experience Essential. Desirable. Person Specification Qualifications Essential. Desirable. Communication skills Essential Good interpersonal and communication skills are essential for this post Desirable Basic IT skills Experience Essential. Desirable. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Old Fletton Surgery Address Rectory Gardens Peterborough PE2 8AY Employer's website http://www.oldflettonsurgery.nhs.uk/welcome,33615.htm (Opens in a new tab)