Do you have experience working with time AOG, time critical and express freight shipments? Do you have a strong background in handling imports within this field? My client is seeking an experienced Express / Time Critical Freight Forwarder for their Feltham-based company, specialising in multi-modal freight forwarding. The successful candidate will coordinator multi-modal import (and some export) AOG & express/time critical shipments and ensure customs compliance, whilst providing first class customer service at all times. This is an office-based, Monday-Friday position, working from 11am-7pm with a 1 hour lunch break. Key Responsibilities: Coordinate multi-modal AOG, Express and Time Critical shipments. Manage invoicing and ensure profitability. Ensure Customs Compliance. Resolve HMRC queries, minimizing duty/tax liability. Manage the operational email inbox and procedural workflows for consignments. Address and resolve operational issues and customer service concerns. Ensure timely and accurate sales invoicing and job costing. Process import/export documents and submit Customs Entry Declarations. Build and maintain internal and external relationships. Key Requirements: Multi-modal, import and export experience (air and road). Excellent communication and organisational skills. Strong knowledge of AOG/NFO & Express logistics. Proficient in HMRC Customs Procedures, including Entry submission for Exports/Imports. Confident with computer applications, including Excel, CRM databases, and BoxTop (or similar). Customer-focused with the ability to build strong relationships. Ability to thrive in a target-driven environment. Package & Salary: Salary of £35,000 - £40,000 bonus Company bonus scheme paid out twice per year (summer & Christmas time) 25 days holiday bank holidays Dress down Fridays Healthcare plan with access to consultations with doctors, dentists & other healthcare professionals Staff parking