Aviation Recruitment experts Optime are excited to be recruiting Check-In Agents with flexible shifts to join a well-respected and successful client in Bristol Airport.
Students Welcome!
Once your initial background checks and training are complete, you’ll be able to work anything between 0 and 25 hours per week – simply by booking yourself in via our app.
This is a great opportunity for someone with previous customer service experience who wants to work flexibly in an energetic airport environment (for example: students, parents looking for part-time work, anyone looking to choose their own shifts or boost an existing income).
Start Date:
* 3rd March 2025
* 7th July 2025
What’s on offer:
* Rate of Pay: £12.50 per hour
* Weekly pay
* 2 weeks paid training provided.
* You must pick up a minimum 2 shifts per week on our App.
* Ongoing shifts and development opportunities available.
Key Duties:
* Assisting passengers with checking in their luggage using the self service machines and processing documentation ahead of their travel.
* The role will require you to work on your feet for extended periods of time. This is due to check in areas being predominantly self service.
* The role covers all front of house customer service tasks, to ensure a smooth and seamless passenger journey through Bristol Airport.
* Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
* Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
* Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
* Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
* Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
* Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
* There will be opportunities to up skill and complete airside boarding training.
* Full training will be given which involves 10 days of classroom-based training.
Shifts available:
* 4AM – 10AM
* 3AM – 9AM
* 12PM - 6PM
* 3PM – 9PM
We would require a minimum of 12 to 18 hours completed per week (2 shifts per week).
*Minimum monthly hours required for training purposes.
Requirements:
* Previous customer service experience is desirable.
* Great communication and interpersonal skills.
* Good attention to detail.
* Confident using technology / IT systems.
* Clean DBS check
* 5-year checkable work/education history
* Flexibility
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply!
Optime Group is acting as an Employment Business in relation to this vacancy.