Operations Support Assistant - 350 Inside IR35/Hybrid Working: Warwick
We are seeking an Operations Support Assistant to join an exciting client's team on a temporary basis. You will support the client by answering corporate phone lines and triaging service requests raised by internal and external clients.
Key Responsibilities:
* Ensure that the corporate telephone lines are answered in a professional manner and deal with the caller's request in the most appropriate manner.
* Provide an administration service to the accounts helpdesk system by maintaining and administering user accounts, completing password resets, and ensuring that client details are kept up to date and accurate.
* Conduct monthly analysis of call stats and service requests raised for inclusion into management reports.
* Triage service requests passed to the operations support resolver queues, ensuring that requests are dealt with appropriately while adhering to all SLAs.
* Assist in the creation of business reports for the Service Desk.
* Assist with running test scripts for the ICD system upgrades.
* Assist the Operations Support Manager with any ad-hoc requests.
* Liaise with support teams, project managers, and client relationship managers.
Essential Experience:
* Experience working within service desk, customer service, and administrative roles.
* Good working knowledge of Microsoft applications (i.e., Outlook, Word, Excel).
* Ability to work on own initiative and not be dependent on continuous hands-on leadership.
* Basic knowledge of SQL.
* Ability to work well within a close team.
* Good communication skills.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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