Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. This is a once in a lifetime career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.'
* Full-time or 4 days.
* Hybrid - Manchester office.
Role
You will manage a caseload of clients via video counselling, adopting a Solution Focused Brief Therapy approach. Where required, you will also work with those individuals who require a higher level of psychological intervention. As part of the role you will be accredited or working towards accreditation, and have a higher level qualification in CBT or EMDR or be completing relevant training.
The role also involves providing immediate emotional support and guidance to callers via our 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided.
Day to Day Responsibilities
* Effectively maintain an active caseload of structured video counselling sessions, utilising a Solution Focused Brief Therapy approach.
* Maintain an active caseload of Digital CBT clients, including Digital Trauma Programme.
* On request, manage a caseload of high intensity counselling cases via video, working with those who require a higher level of psychological intervention such as CBT or EMDR.
* Demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed, at risk or where child and adult safeguarding concerns are identified.
* Ensure ongoing CPD and training towards higher level qualifications.
* Provide 'in the moment support' via the 24/hour helpline and ensure all calls are answered within 8 seconds and triaged to determine the most appropriate type of support required.
What you bring to the team?
* BACP accredited or working towards accreditation.
* Trained in CBT or EMDR or working towards higher level qualifications.
* Relevant telephone experience and/or EAP experience.
* High level of computer literacy (MS Office, Word, Excel and PowerPoint).
* High level of organisational ability; ability to work to tight deadlines and targets.
* Good communication and customer service skills.
* Experience of working within a target driven environment.
Benefits:
* 25 days' holiday, plus bank holidays.
* Day off on your birthday.
* Up to 70 a month for supervision.
* BACP membership paid for after probation.
* Cash plan for you (and your children, if any).
* Holidays increase after 2- and 5-years' service.
* Contractual sick pay.
* Private medical insurance after 5 years' service.
* Pension Plan and Life Insurance.
* Pension plan contributions increase after 5- and 7-years' service.
* 100% funding for professional registration fees.
* Support with revalidation and CPD.
* Funding support with training and development.
* Holiday season bonus after 3 years' service.
* Profit share scheme.
* Season ticket loan scheme.
* Cycle to work scheme.
* Access to Employee Assistance Programme.
* Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
* Company incentives, access to discount schemes.
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