Job summary An opportunity has arisen for an enthusiastic and diligent Administrative Support Officer, who will be based within Ystrad Mynach working within the MSK Outpatient Physiotherapy Department at Ysbyty Ystrad Fawr. We require someone who has excellent administrative and clerical skills to become a member of this dynamic team. You will work with the Administration Lead, clerical colleagues and physiotherapists. You need to demonstrate the ability to prioritise your own workload and show initiative. Main duties of the job You will be a strong team player with excellent communication skills. An excellent telephone manner is vital as the post holder will have direct contact with parents/carers and health professionals. Due to the area you will be working in, the post holder would need to demonstrate compassion and a good understanding around possible complex or safeguarding situations. The post holder must embrace change and be committed to best practice. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Date posted 21 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,970 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 040-AC031-0125 Job locations Ysbyty Ystrad Fawr Ystrad Fawr Way Ystrad Mynach CF82 7GP Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Other Requirements Essential The physical ability to perform and cope with all aspects of manual handling as demanded by the job role The ability to travel to other sites if required Commitment to lifelong learning Desirable Ability to speak Welsh Skills and Attributes Essential Customer service/front facing experience Excellent verbal and written communication skills Excellent telephone manner Ability to prioritise workload Good attention to detail Flexible Able to work as part of a team Ability to work under pressure and deal with difficult situations Ability to input and retrieve information Able to maintain confidentiality Willing to learn and implement new skills Good organisational skills Good time management Ability to work without direct supervision Experience Essential Experience of dealing with the public, either on the telephone or face-to-face Current or recent receptionist experience Desirable Previous experience in a health and/or social care environment Experience with WPAS and CWS or a networked IT system Qualifications and Knowledge Essential Good general education to GCSE or equivalent Knowledge of administrative systems, office procedures, data input and departmental procedures Skilled use of computerised database Keyboard Skills Desirable European Computer Driving Licence or experience of Microsoft 365 and Outlook Person Specification Other Requirements Essential The physical ability to perform and cope with all aspects of manual handling as demanded by the job role The ability to travel to other sites if required Commitment to lifelong learning Desirable Ability to speak Welsh Skills and Attributes Essential Customer service/front facing experience Excellent verbal and written communication skills Excellent telephone manner Ability to prioritise workload Good attention to detail Flexible Able to work as part of a team Ability to work under pressure and deal with difficult situations Ability to input and retrieve information Able to maintain confidentiality Willing to learn and implement new skills Good organisational skills Good time management Ability to work without direct supervision Experience Essential Experience of dealing with the public, either on the telephone or face-to-face Current or recent receptionist experience Desirable Previous experience in a health and/or social care environment Experience with WPAS and CWS or a networked IT system Qualifications and Knowledge Essential Good general education to GCSE or equivalent Knowledge of administrative systems, office procedures, data input and departmental procedures Skilled use of computerised database Keyboard Skills Desirable European Computer Driving Licence or experience of Microsoft 365 and Outlook Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Aneurin Bevan University Health Board Address Ysbyty Ystrad Fawr Ystrad Fawr Way Ystrad Mynach CF82 7GP Employer's website https://abuhb.nhs.wales/ (Opens in a new tab)