BT Group
From Ultra Fast Full Fibre broadband to TV & Mobile, BT helps UK families, communities & companies reach their potential. Find more BT products here.
Working within a bespoke team delivering a subset of managed security services. The role holder will provide lead technical support on complex security issues and projects – liaising with customer representatives or vendors and directing other support staff where appropriate.
This role can be based in London, Birmingham or Manchester. Hybrid (3 days office based & 2 days remote) Mon-Fri 9am-5pm. SC and DV Clearance must be obtainable. Must be a UK citizen to obtain the required clearance.
What you’ll be doing
* Form an integral part of our 24*7 shift team providing security in-life technical support.
* Be a Subject Matter Expert for a wide range of technologies & security products.
* Detect, respond and resolve complex security incidents, problems and changes within the operational environment.
* Provide 3rd line SME support, responsible for the high priority incident while resolving within the agreed SLA.
* Be the technology SME for specialised products and services.
* Troubleshooting
* Network Security
* Customer Service
* Network testing
What we'd like to see on your CV
* 3+ years working within a Network engineering role.
* 3+ years working within a specialist security operations role.
* Extensive stakeholder management, working directly onsite with customers and their complex network solutions.
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
* 10% on target bonus
* On-call allowance
* 25 days annual leave (not including bank holidays), increasing with service
* Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
* World-class training and development opportunities
* Option to join BT Shares Saving schemes.
* Discounted broadband, mobile and TV packages
* Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
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