Customer Technician - Metering Operations
Permanent
Full time - 37 hours per week
Salary up to £28,560 per annum
Location – Chelmsford, Essex
About the role
We have a number of great opportunities to become a Customer Technician as part of our Meter Field Services team in Essex. This is a field-based role, traveling across our Essex operational area delivering unrivalled customer service installing and upgrading existing meters for a new smart meter.
A company van will be provided along with full uniform, PPE, and all required tools. Full Manual UK Driving Licence Required. The role requires you to work 37 hours per week, working 5 days out of 7, Monday to Saturday between the hours of 08:00 to 19:00.
Delivering an unrivalled customer experience is critical to success in our business ambition to be national leader within the water industry. This role requires an individual who is demonstrably passionate about providing the best possible levels of customer service.
You will work as part of a field-based team to deliver a smart meter installation and exchange service in a way that supports the business in its smart meter rollout, which includes:
* Installing new Smart water meters at our customers' properties
* Exchanging existing water meters for an upgraded smart meter
* Surveying unmeasured properties to understand suitability for a new meter installation
* Completing in-home water efficiency audits, providing customer advice on water usage and installing water-saving devices
* Gaining check readings from our meters
Please Note - This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. Please note this role will require a DBS to be completed prior to employment.
Closing date: 15th January 2025
Interview dates: Week Commencing 27th January 2025
About you
Our Customer Technicians are the face of Northumbrian Water, so we are looking for you to bring the ability to engage and communicate with people, along with a passion and enthusiasm to make a difference to our customers.
You will have a positive and flexible approach to ensure deadlines are met within a busy day and you will ensure that all activities are carried out in a safe manner for yourself, colleagues and customers, in line with our Health and Safety policies.
You will be comfortable working alone for most of your day with minimal supervision and you will be happy working outside in all conditions. You will be able to meet the physical demands of this role and will have proven experience of using your initiative with a high level of attention to detail as you will be recording job completion details using an electronic device.
As a company van is provided, you must have a full manual UK driving licence and be willing to undertake a DBS check as an entry to premises card is required for this role.
About us
Here at Essex & Suffolk Water (part of NWG), we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer, we’re committed to having a diverse community represented across our business.
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services.
Our benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
* Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
* Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
* Free access to local attractions.
* A fantastic discount scheme, with savings on days out, shopping, travel and more.
* Award-winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
* Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
* Financial wellbeing support – access our community savings scheme, financial education and low-cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
* Support with your development – we offer a range of development opportunities, can support you through an interest-free qualification loan and we’ll even pay for any relevant professional body subscription.
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